The first step in any transformation initiative is to understand how well an organization is performing.  Engagements typically begin by working with an executive to define organizational excellence and discuss how an initiative should proceed.

Once the goals of an organization are understood, work begins to assess the organization’s performance against its goals.  This work includes interviewing, observations, and structured meetings.  The scope and content of these discussions is highly dependent on the organization’s definition of organizational excellence. 

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